Refund policy

Refund & Return Policy

At Breadland, our breads, buns, and pastries are handcrafted using certified organic flours, many of which are stone-milled in-house daily. As all orders are freshly prepared for in-store pickup, we are unable to accept returns or exchanges on perishable food items once they have been picked up.

If something isn’t right

Your satisfaction is important to us. If you receive an item that is damaged, of unacceptable quality, or different from what you ordered, please contact us within 24 hours of pickup. We will gladly review the situation and, where appropriate, offer a replacement or a full refund.

Email: breadlandorganics@gmail.com

Phone: +1 780-454-5556

Where possible, please include your order number and a photo of the item to help us resolve the issue as quickly as possible.

Changes and cancellations

Orders may be changed or cancelled free of charge before preparation begins. Once baking or packing has started, we can no longer cancel or refund the order because our products are made to order and cannot be resold.

Missed pickups

Orders that are not picked up on the scheduled pickup date are not eligible for a refund. If possible, we will do our best to hold or freeze unclaimed orders for later pickup, but this cannot be guaranteed.

Refund processing

Approved refunds will be issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.

Non-food items

Unopened non-perishable retail items, such as flour, packaged pantry products, or merchandise, may be returned within 14 days of purchase, provided they are in their original packaging and accompanied by proof of purchase.

If you have any questions regarding your order, please contact us:

Breadland
8440 109 Street NW
Edmonton, AB T6G 1E2
Phone: (780) 454-5556
Email: breadlandorganics@gmail.com